Shipping & Payment

How ordering works

1. Send a request for quote (RFQ) on the site, by email or on WhatsApp.
2. We check each part and send you a written quote.
3. You confirm the quote and pay.
4. We pack and ship your order.

Minimum order: none. You can ask for a quote for a single part. If a part has its own minimum order quantity, we show it on the quote.

Quotes are valid for 7 days. The date is shown on each quote.

Payment

• Accepted payment methods: bank transfer (T/T). PayPal is available for small orders.
• Quote and invoice currency: US dollars (USD).
• When payment is due: full payment before shipping. For large orders, or parts we need to source, we may ask for a deposit. The amount is shown on the quote.
• Bank or transaction fees: the buyer pays the fees on the sending side, so that we receive the full amount. PayPal fees may be included in the quote.
• Invoices for businesses: we provide a proforma invoice (PI) and a commercial invoice (CI).

We only start processing an order after payment is confirmed. For deposit orders, we start preparing the parts when the deposit arrives and ship when the balance arrives.

Shipping

• Shipping methods and carriers: small parts go by international express (such as DHL, FedEx or UPS), medium shipments by air freight, and large or bulk orders by sea freight. We confirm the method on the quote.
• Where we ship: worldwide. A few countries or regions may be restricted by sanctions or carrier limits. The quote confirms whether we can ship to you.
• How shipping cost is worked out: based on weight, size and destination. Shipping is shown on the quote, separate from the parts price. We do not offer free shipping.
• Shipping terms (Incoterms): DAP for express and air orders (delivered to your address; you pay import duties and taxes). For bulk sea freight we can quote FOB or CIF on request.
• Packaging: parts are packed in their original packaging inside a reinforced outer box. Fragile parts, such as lamps and glass, get extra cushioning.
• Tracking: after shipping we send you the tracking number by email or WhatsApp. For sea freight we send the bill of lading number.

We do not give fixed delivery dates. Transit times depend on the carrier, the route and customs.

Duties, taxes and customs

• Who pays import duties and taxes: the buyer, under the rules of the destination country. We do not offer duty-paid (DDP) shipping.
• Customs paperwork we provide: commercial invoice and packing list. Other documents, such as a certificate of origin, are available on request and may cost extra. We tell you on the quote.

Import rules differ by country. Please check your local rules before you order.

Changing or cancelling an order

• Before payment: you can change or cancel at any time.
• After payment, before shipping: you can ask to cancel. We deduct any costs already incurred, such as sourcing or bank fees.
• Specially sourced parts cannot be cancelled after payment.