Returns

How to start a return

1. Email or WhatsApp us with your order number, the part number and photos.
2. We review the request and reply with next steps.
3. Send the part back only after we confirm.

Returns window

You can ask for a return within 14 days of receiving your order.

Condition of returned parts

Parts must be uninstalled and unused, in their original packaging with labels intact.

Parts that cannot be returned

• Electrical and electronic parts, including modules that need programming
• Parts that have been installed or used
• Specially sourced or made-to-order parts

This does not apply if the part arrived damaged or is the wrong item.

Damaged or wrong items

If a part arrives damaged, or is not the part you ordered, tell us within 7 days of receiving it. Please send photos of the part, the label and the packaging.

How we handle it: once we have checked your report, we send a replacement or give a refund. We will ask what you prefer before we decide.

Return shipping

Who pays for return shipping: we pay if the return is our error (wrong item or damaged in transit). In other cases, you pay.

Refunds

• How refunds are paid: back to your original payment method. If you agree, we can keep it as credit for your next order instead.
• When refunds are made: we arrange the refund after we receive and check the returned part. The time it takes to reach you depends on your bank or payment provider.
• Restocking fee: 15% if you return a part for a reason that is not our error (for example, ordered by mistake or no longer needed). No fee if the return is our error.

Cancelling an order

Before payment, you can cancel at any time. After payment, see "Changing or cancelling an order" on the Shipping & Payment page.