2025—2026 EX5 tailgate shortcut: distinguish the menu from powered tailgate hardware

If another EX5 opens its tailgate from the drop-down menu while yours lacks that button, do not immediately buy a tailgate switch or strut. The Australian 2025 and 2026 model-year (MY25 and MY26) 1.2.0 update added shortcut control, but only for Inspire. Checking trim and software access helps avoid reporting a menu difference as a component fault.

Whole-update coverage does not apply to every function

Geely Australia's Flyme Auto S 1.2.0 notice lists MY25 and MY26 EX5 Complete and Inspire overall, but item 4 separately specifies Inspire only for tailgate control.[Factory update item 4][R03]

Complete's inclusion in the overall model list therefore does not establish entitlement to this tailgate menu. For Inspire, actual software status still needs checking. The local brand dealer's page notes that update timing depends on staged rollout arrangements.[OTA release page][R04]

This establishes whether the vehicle should have the menu and is more useful than deciding that a switch or module is missing from someone else's screenshot.

Open, Close and Pause are different commands

The notice says tailgate control can be added to the drop-down shortcut menu, with Open, Close and Pause.[Factory update notice][R03]

Describe the situations separately:

• No control item in the menu: check the applicable trim, software version and shortcut items before creating a hardware order.
• A control exists but opening or closing does not respond: record which command fails and the vehicle state, then refer it to the service centre.
• Movement stops after Pause is issued: relate that first to the Pause command rather than calling every mid-travel stop a strut failure.

These descriptions concern different issues. An extra screen button does not prove that the latch or struts work correctly. A missing button does not directly prove that they are faulty.

Separate menu issues from tailgate movement issues

If the vehicle's other existing controls still operate the tailgate and only the drop-down menu is affected, state that difference. Do not bypass software access checks and replace an assembly as though the tailgate were completely inoperative.

If actual tailgate movement is also abnormal, continue inspection using the vehicle's service information. The command names help identify instructions; they cannot replace fault testing of the latch, struts or control system.

Scope and verification

This article covers only the tailgate shortcut in the Australian MY25 and MY26 EX5 1.2.0 notice, limited to Inspire. Complete's lack of this menu does not establish all its tailgate hardware, and the scope does not extend to other markets. This is an OTA update notice without a recall VIN range. No public data was available in the reviewed material for switch, latch or strut OE numbers, separate supply, initialisation, clamping force or diagnostic limits. [To be verified] Verify compatibility or interchangeability using the VIN and local Australian manufacturer parts catalogue.

After identifying a tailgate parts requirement, use the parts enquiry page.

[R03]: https://a-ap.storyblok.com/f/3000753/x/e0d01fbb99/ota-update_ex5_jan-26.pdf
[R04]: https://www.geelychadstone.com.au/geely-connected-services